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Office for Relations with the Public
Ufficio Relazioni con il Pubblico (Office for Relations with the Public)
The URP - office for relations with the public - brings together local council and citizens, ensuring greater transparency in administrative procedures and increasing awareness of citizens' needs while promoting their active role and involvement in the city's decision-making processes.
URP supports citizens' right to be heard and informs them about the services to which they are entitled
What does the URP do?
- Provides information about the activities, opening times, location, responsibilities of the local council and main Local Bodies offices and services.
- Provides information about local government regulations and the city's social, economic and cultural life.
- Provides application forms for access to council services, submission of tax statements and ICI (council tax), for benefit requests and for participation in tenders and competitions.
- Allows citizens to exercise their right to access council records by letting them consult and receive copies of documents.
- Manages requests for information, complaints about poor service and suggestions.
- Hosts dedicated desks providing useful information: Europe Direct and Eurodesk.
- Belongs to the network contributing information to the Veneto Region's "Rete degli URP" (URP network).
- Communications
- Office for Relations with the Public (URP)